Operational Production Support (OPS)

Acclaim Consulting offers a variety of options to meet your operational API Management support needs. Our service options allow your organization to benefit from recognizing maximum up-time for critical business systems and applications, and reduced IT lifecycle costs.

Regardless of the level of support you need, Acclaim Consulting’s OPS Services offer 24/7 Help Desk access and can include onsite support as needed:

  • OPS Basic Plan – built for organizations that simply need incident support, this cost-effective option allows up to 3 registered users and includes additional tickets above 10/month included as needed.
  • OPS Extended Plan – with up to 4 users, this proactive support bundle features the Upgrade Maintenance Package.
  • OPS Premium Plan – this top-tier package includes all the bells and whistles, with 5 Registered Ticket System Users, up to 40 incidents/month, and adds our premium performance optimization and strategic road-map services on top of everything included in the Extended Plan package.

On-Premise

Our seasoned team of API Management professionals can provide complete on-site operations and infrastructure support for your API Management systems. We work side-by-side with your IT team to help ensure day-to-day operations of these specialized systems are painless and trouble free. We can handle:

  • Threat prevention and threat detection logging and policy enhancement/adjustment
  • Security log analysis
  • Access reviews and certifications
  • System patches and updates
  • Trouble tickets
  • Installations or migrations
  • Custom policy development

In addition, we can help evaluate, design and build API Management solutions to meet your evolving needs.