Operational Production Support (OPS)
Acclaim Consulting offers a variety of options to meet your operational API Management support needs. Our service options allow your organization to benefit from recognizing maximum up-time for critical business systems and applications, and reduced IT lifecycle costs.
Regardless of the level of support you need, Acclaim Consulting’s OPS Services offer 24/7 Help Desk access and can include onsite support as needed:
- OPS Basic Plan – built for organizations that simply need incident support, this cost-effective option allows up to 3 registered users and includes additional tickets above 10/month included as needed.
- OPS Extended Plan – with up to 4 users, this proactive support bundle features the Upgrade Maintenance Package.
- OPS Premium Plan – this top-tier package includes all the bells and whistles, with 5 Registered Ticket System Users, up to 40 incidents/month, and adds our premium performance optimization and strategic road-map services on top of everything included in the Extended Plan package.
Our seasoned team of API Management professionals can provide complete on-site operations and infrastructure support for your API Management systems. We work side-by-side with your IT team to help ensure day-to-day operations of these specialized systems are painless and trouble free. We can handle:
- Threat prevention and threat detection logging and policy enhancement/adjustment
- Security log analysis
- Access reviews and certifications
- System patches and updates
- Trouble tickets
- Installations or migrations
- Custom policy development
In addition, we can help evaluate, design and build API Management solutions to meet your evolving needs.