Operational Production Support (OPS)
Acclaim Consulting offers a variety of options to meet your operational security, identity and access management support needs. Our service options allow your organization to benefit from recognizing maximum up-time for critical business systems and applications, and reduced IT lifecycle costs. In addition, our team of security and IAM experts can provide strategic planning, annual health check and performance monitoring/optimization to ensure that you are receiving the maximum value from your IT investment.
Regardless of the level of support you need, Acclaim Consulting’s OPS Services offer 24/7 Help Desk access and can include onsite support as needed:
- OPS Basic Plan – built for organizations that simply need incident support, this cost-effective option allows up to 3 registered users and includes additional tickets above 10/month included as needed.
- OPS Extended Plan – with up to 4 users, this proactive support bundle features an annual IAM Health Check and the Upgrade Maintenance Package.
- OPS Premium Plan – this top-tier package includes all the bells and whistles, with 5 Registered Ticket System Users, up to 40 incidents/month, and adds our premium performance optimization and strategic roadmap services on top of everything included in the Extended Plan package.
Our seasoned team of identity professionals can provide complete on-site operations and infrastructure support for your IAM systems. We work side-by-side with your IT team to help ensure day-to-day operations of these specialized systems are painless and trouble free. We can handle:
- provisioning and de-provisioning
- support access reviews and certifications
- manage trouble tickets
- oversee software installations or migrations
- policy development
And we can help evaluate, design and build IAM solutions to meet your evolving needs.